FREQUENTLY ASKED QUESTIONS
How can I contact customer support?
Contact the Treadmere team by email at support@treadmere.co.uk or by phone on +44 7460 003790.
For questions about an existing order, please include your order number so we can assist you.
Where do you ship to?
We deliver within the United Kingdom only. We do not currently offer international delivery.
What are the shipping costs?
Standard shipping is free on all UK orders, with no minimum purchase required.
How long will it take to get my orders?
Estimated total delivery time is 5–9 business days, comprising:
- Order handling: 1–2 business days, Monday to Friday.
- Transit after dispatch: 4–7 business days, Monday to Friday.
Our order cutoff is 17:00 (5:00 PM), London time. Orders placed after the cutoff, or on a non-business day, enter processing on the next business day.
These timeframes are estimates. If your order has not arrived within the estimated delivery window, contact us so we can investigate.
See our Shipping Policy for further details.
Is my payment data safe with you?
Our online store runs on Shopify, and payments are handled through the payment providers available at checkout. Please enter payment details only through checkout and never send payment card details to us by email.
For information about how personal information is handled, please read our Privacy Policy.
What payment method do you accept?
The payment methods available for your order are displayed at checkout. Please choose from the options shown there.
Prices are displayed in pounds sterling (GBP, £).
How long do I have to return an item?
You may request a return within 30 calendar days of receiving your order. You do not need to give a reason for a change-of-mind return.
Under our voluntary 30-day policy, items must be unused, in their original condition, and in their original packaging. These conditions do not restrict your statutory cancellation rights or your rights concerning faulty, damaged, incorrect, or misdescribed products.
Email support@treadmere.co.uk with your order number or other proof of purchase to receive return instructions.
For change-of-mind returns, you pay the actual return shipping cost. We cover return shipping for faulty, damaged, incorrect, or misdescribed products. There is no restocking fee (£0).
Eligible refunds are issued to your original payment method within 24 hours of receiving your returned package. Your bank or payment provider may take additional time to show the funds.
Please read our Return & Refund Policy for full details, including your UK statutory cancellation rights.
Where is my order?
If you have received tracking details, use them to check the latest delivery updates.
If you need help locating an order, email support@treadmere.co.uk with your order number.
If the estimated 5–9 business day delivery window has passed, please contact us so we can investigate.
Contact Information
Store name: Treadmere
Operated by: TREAD THREADS LTD
Company number: 17326446
Registered office and return address:
115 Leyland Road
Southport, England
PR9 0JL
United Kingdom
Email: support@treadmere.co.uk
Phone: +44 7460 003790