Return & Refund Policy

This policy applies to purchases from Treadmere delivered within the United Kingdom. Treadmere is operated by TREAD THREADS LTD, company number 17326446.

30-Day Returns

You may request a return within 30 calendar days of receiving your order. You do not need to give a reason for a change-of-mind return.

Under our voluntary 30-day return policy, footwear must be unused, in its original condition, and returned in its original packaging. Please try footwear on indoors on a clean surface to avoid marking the soles.

These conditions do not restrict your statutory cancellation rights or your rights regarding faulty, damaged, incorrect, or misdescribed products.

How to Return an Item

Email support@treadmere.co.uk with your order number or other proof of purchase and details of the items you wish to return. We will provide return instructions and, where applicable, arrange return shipping at our expense.

Return address:

Treadmere — TREAD THREADS LTD
115 Leyland Road
Southport
PR9 0JL
United Kingdom

Pack your items securely and retain proof of postage. Contacting us helps us handle your return, but does not limit your statutory rights.

Return Shipping Costs

Faulty, damaged, incorrect, or misdescribed items: We cover the return shipping costs. Please contact us so we can arrange a return at no cost to you.

Change-of-mind returns: You are responsible for the actual cost of return shipping, including returns because you selected the wrong size or no longer want the item.

Restocking fees: We do not charge a restocking fee (£0).

Standard delivery is free, so there is no original standard shipping charge to deduct from your refund.

Refund Processing

We process eligible refunds within 24 hours of receiving your returned package.

Refunds are issued to the original payment method. The 24-hour timeframe refers to when we issue the refund; your bank or payment provider may take additional time to show the funds in your account.

If you have a question about your refund, contact support@treadmere.co.uk.

UK Statutory Cancellation Rights

For online purchases, you normally have the right to notify us that you wish to cancel within 14 days of receiving your goods, without giving a reason. You then have a further 14 days to send the goods back.

You may inspect and try on footwear as you would in a shop. Original packaging is not a condition of exercising your statutory cancellation rights. We may make a lawful deduction for a reduction in value caused by handling beyond what is necessary to check the footwear’s nature, characteristics, and fit.

Any delivery charges that must be refunded under applicable law will be refunded. Our 30-day return policy is additional to your statutory rights.

Faulty or Incorrect Items

If your item arrives damaged, faulty, incorrect, or not as described, contact support@treadmere.co.uk so we can resolve the issue.

The 30-day change-of-mind window and unused-item conditions do not limit any rights or remedies you have under UK consumer law.

Contact Information

Email: support@treadmere.co.uk

Phone: +44 7460 003790

TREAD THREADS LTD
Company number: 17326446
Registered office and return address: 115 Leyland Road, Southport, England, PR9 0JL