Last updated: 9 October 2026
Who We Are
Treadmere is operated by TREAD THREADS LTD, a company registered in England and Wales under company number 17326446.
Our registered office is 115 Leyland Road, Southport, England, PR9 0JL.
TREAD THREADS LTD is the data controller responsible for the personal information described in this Privacy Policy.
This policy explains how we collect, use, and share personal information when you visit our Shopify store, purchase our footwear, or contact us. We deliver orders within the United Kingdom only.
Changes to This Privacy Policy
We may update this policy to reflect changes to our practices or legal requirements. We will publish the revised version on our website and update the “Last updated” date. Where required, we will provide additional notice of significant changes.
Personal Information We Collect
Depending on how you interact with us, we collect:
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Contact information: Your name, email address, telephone number, and postal address.
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Order information: Billing and delivery addresses, products purchased, payment status, transaction references, and return or refund details.
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Account information: If you create an account, information associated with your profile and order history.
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Customer support information: Messages, enquiries, and any information or photographs you choose to provide.
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Technical and usage information: Information such as your IP address, browser and device details, and interactions with our website, subject to applicable cookie requirements.
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Privacy preferences: Your cookie choices and any marketing preferences you provide.
We collect information directly from you, automatically through our website, and from service providers such as Shopify, payment processors, and delivery partners.
Payments are handled through payment providers. Please do not send payment card details to us by email.
How We Use Your Information
We use personal information for the following purposes and legal bases:
Processing orders — performance of a contract: To process payments, supply boots and sandals, arrange UK delivery, communicate about your order, and handle returns and refunds.
Customer support — performance of a contract or legitimate interests: To respond to enquiries and resolve issues. Our legitimate interest is providing effective support to customers and prospective customers.
Security and fraud prevention — legitimate interests: To protect customers, transactions, and our website against fraud, misuse, and security threats.
Legal compliance — legal obligation: To maintain required business records and comply with applicable tax, accounting, and other legal requirements.
Service improvement — legitimate interests or consent, as applicable: To understand how our store is used and improve its operation. Where cookies or similar technologies require consent, we obtain that consent.
Marketing, where used — consent or another basis permitted by law: To send promotional communications or support advertising activities where legally permitted. You may unsubscribe from promotional emails using their unsubscribe link or by contacting us.
If you do not provide information necessary to process an order, such as your delivery address, we may be unable to fulfil it.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to operate the store, maintain shopping sessions, and remember preferences.
Where enabled, analytics and advertising technologies may also help measure website use and advertising performance.
Where consent is required, these technologies must remain inactive until you consent. You can manage or withdraw consent through the website’s cookie controls, where available. You may also manage cookies in your browser, although blocking essential cookies may affect store functionality.
Sharing Your Information
We share information where necessary with:
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Shopify: To host and operate our online store.
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Payment providers: To process transactions and refunds.
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Delivery and fulfilment partners: To prepare and deliver orders and handle returns.
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IT and customer support providers: To maintain our systems and assist customers.
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Analytics and advertising providers, where used: Subject to applicable legal requirements and your consent where required.
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Professional advisers and public authorities: Where necessary for legal advice, compliance, or the protection of legal rights.
For information about Shopify’s own handling of personal information, see Shopify’s Privacy Policy.
International Processing
Although we deliver only within the UK, Shopify and other service providers may process personal information outside the UK.
Where a transfer requires safeguards under UK data protection law, we use applicable adequacy arrangements or approved contractual safeguards, as appropriate. Contact us for information about safeguards relevant to your personal information.
Retention and Security
We retain personal information only for as long as needed for the purpose for which it was collected.
Retention periods depend on order fulfilment, returns, customer support needs, applicable tax and accounting requirements, and the establishment or defence of legal claims. Information no longer required is deleted or anonymised.
We use appropriate technical and organisational measures to protect personal information. However, no internet transmission or storage system can be guaranteed completely secure.
Your Privacy Rights
Depending on the circumstances and applicable law, you may have the right to:
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Access your personal information.
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Correct inaccurate or incomplete information.
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Request deletion of your information.
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Restrict certain uses of your information.
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Receive certain information in a portable format.
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Withdraw consent where processing relies on consent.
Right to object: You may object to processing based on legitimate interests. You may also object to the use of your information for direct marketing at any time.
To exercise your rights, email support@treadmere.co.uk. We may need to verify your identity before responding. We handle requests within applicable legal time limits.
You may also complain to the UK Information Commissioner’s Office. Visit ico.org.uk/make-a-complaint.
Children’s Privacy
Our services are not directed at children, and we do not knowingly collect their personal information. If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
Contact Information
For privacy enquiries or requests, contact:
Store name: Treadmere
Data controller: TREAD THREADS LTD
Company number: 17326446
Registered office: 115 Leyland Road, Southport, England, PR9 0JL
Email: support@treadmere.co.uk
Phone: +44 7460 003790