Terms of Service

Last updated: 9 October 2026

Overview

This website is operated by TREAD THREADS LTD, trading as Treadmere, a company registered in England and Wales under company number 17326446.

Throughout these Terms, “we,” “us,” and “our” refer to TREAD THREADS LTD.

These Terms govern your use of our website and purchases from our store. Please read them before placing an order, together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

Our store sells footwear, including boots and sandals, for delivery within the United Kingdom only.

Nothing in these Terms excludes or restricts your statutory consumer rights.

Section 1 — Online Store Use

To place an order, you must be at least 18 years old or have the permission and supervision of a parent or legal guardian.

You must not use our website or products for unlawful purposes, interfere with the operation or security of the website, or infringe the rights of others.

Section 2 — Products and Descriptions

We aim to provide accurate product descriptions, prices, photographs, and availability information.

Product colours may appear differently depending on your screen settings. This does not affect your right to receive goods that match their description.

Please review the product information and any available size guidance before ordering.

Our products must be of satisfactory quality, fit for their intended purpose, and as described, in accordance with applicable UK consumer law.

Section 3 — Prices and Payment

Prices are displayed in pounds sterling (GBP, £) and include applicable taxes.

Standard shipping within the United Kingdom is free. The total amount payable is shown before you complete your purchase.

Payment must be made using a payment method available at checkout.

We may change prices for future orders. Changes do not alter the agreed price of an order we have already accepted.

If we identify a pricing or product information error affecting your order before acceptance, we will contact you. You may choose whether to proceed on the corrected terms or cancel for a full refund of any payment taken. We will not charge an increased price without your agreement.

Section 4 — Orders and Acceptance

Placing an order is an offer to purchase the selected products.

An order acknowledgement confirms that we have received your order. We accept your order when we send a dispatch confirmation, at which point a contract is formed.

Before acceptance, we may decline an order for a legitimate reason, such as unavailable stock, an unsuccessful payment, suspected fraud, or a delivery address outside the United Kingdom.

If we cannot accept your order, we will notify you and refund any payment taken without undue delay.

Section 5 — Billing and Account Information

You must provide accurate and current contact, billing, and delivery information.

If you discover an error after ordering, contact support@treadmere.co.uk promptly. Changes may not be possible once an order has been dispatched.

If you create an account, keep your login information secure and contact us if you suspect unauthorised access.

Section 6 — Shipping and Delivery

We deliver within the United Kingdom only, with free standard shipping.

Our order cutoff time is 17:00 (5:00 PM), London time. Orders placed after this time, or on a non-business day, enter processing on the next business day.

Estimated timeframes are:

• Order handling: 1–2 business days, Monday to Friday.

• Transit after dispatch: 4–7 business days, Monday to Friday.

• Total delivery: 5–9 business days.

These are estimates. Please see our Shipping Policy for further details.

If delivery is delayed or your order does not arrive, contact us so we can investigate. Nothing in these estimates limits your legal rights concerning delivery.

We remain responsible for the goods until they are delivered to you or to someone you nominate to receive them, subject to applicable law.

Section 7 — Cancellations, Returns, and Refunds

We offer a 30-day change-of-mind return policy, starting from the date you receive your order.

Under this voluntary policy, items must be unused, in their original condition, and in their original packaging. These conditions do not restrict statutory cancellation rights or rights relating to faulty or misdescribed goods.

For change-of-mind returns, you pay the actual return shipping cost. We cover return shipping for faulty, damaged, incorrect, or misdescribed items. We charge no restocking fee.

Eligible refunds are issued to the original payment method within 24 hours of receiving the returned package. Your payment provider may take additional time to show the funds.

For online purchases, you normally also have the statutory right to notify us of cancellation within 14 days of receiving the goods, followed by a further 14 days to return them.

For instructions and full conditions, see our Return & Refund Policy or email support@treadmere.co.uk.

Section 8 — Personal Information

Our handling of personal information is explained in our Privacy Policy.

Our online store is hosted on Shopify. Payment transactions are handled through the payment providers available at checkout.

Please do not send payment card details by email.

Section 9 — Intellectual Property and Prohibited Uses

Website content, including branding, images, and text, belongs to us or our licensors and is protected by applicable intellectual property laws.

You may use the website for personal shopping purposes. You must not copy or commercially exploit protected content without permission, introduce malicious software, obtain unauthorised access, or submit fraudulent information.

Section 10 — Our Responsibility

If we breach these Terms or fail to use reasonable care and skill, we are responsible for loss or damage that is a foreseeable result.

We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.

Your statutory rights concerning product quality, descriptions, delivery, cancellation, and remedies remain unaffected.

Section 11 — Changes to These Terms

We may update these Terms for future purchases by publishing a revised version and changing the “Last updated” date.

An existing order remains governed by the Terms in effect when you placed it, unless a change is required by law or agreed with you.

Section 12 — Governing Law

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you also retain the protection of any mandatory consumer laws applicable where you live. You may bring proceedings in the courts of the UK jurisdiction in which you reside.

Section 13 — Contact Information

For questions, order issues, or complaints, contact:

Store name: Treadmere
Operated by: TREAD THREADS LTD
Company number: 17326446
Registered office: 115 Leyland Road, Southport, England, PR9 0JL
Email: support@treadmere.co.uk
Phone: +44 7460 003790